Terms and Conditions

By accessing and using the Khatri Sweets website (khatri-sweet.vercel.app), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Khatri Sweets is a traditional Indian sweets and namkeen brand established in 1985, based in Raipur, Chhattisgarh, India. We manufacture and sell sweets, savoury snacks (namkeen), and gift hampers through our physical store and online platform.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You shall not:

• Use the website for any fraudulent or unlawful purpose
• Attempt to gain unauthorised access to any part of the website or its systems
• Transmit any harmful code, virus, or malicious software
• Scrape, crawl, or extract data from the website without prior written consent
• Impersonate any person or entity while using our services

We make every effort to display accurate product descriptions, images, and prices. However:

• Product images are for illustration purposes and actual products may vary slightly in appearance
• Prices are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise
• We reserve the right to modify prices at any time without prior notice
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
• Product availability is subject to stock and seasonal ingredients

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive an order confirmation from us.

Payment terms and methods are governed by our Payment & Shipping Policy.

Delivery timelines provided are estimates and not guaranteed. Khatri Sweets shall not be liable for delays caused by courier partners, natural calamities, strikes, or other events beyond our control. Full delivery terms are available in our Shipping Policy.

Returns and refunds are subject to the terms outlined in our Return & Refund Policy. By placing an order, you acknowledge and agree to those terms.

All content on this website, including but not limited to text, graphics, logos, images, product photographs, and software, is the property of Khatri Sweets and is protected under Indian intellectual property laws. You may not reproduce, distribute, or use any content from this website without our express written permission.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use of your account.

Our products are prepared in a facility that processes milk, ghee, nuts (cashews, almonds, pistachios), wheat, and other common allergens. While we take care to label ingredients, cross-contamination may occur. Customers with food allergies should exercise caution and contact us for detailed ingredient information before ordering.

To the maximum extent permitted by law, Khatri Sweets shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific order in question.

You agree to indemnify and hold harmless Khatri Sweets, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms and Conditions or misuse of our website and services.

These Terms and Conditions are governed by the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh, India.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the revised terms.

For any questions regarding these Terms and Conditions, please contact us:

Khatri Sweets
Raipur, Chhattisgarh, India
Email: support@khatrisweets.com
Phone: +91 96851 11500