Privacy Policy

Khatri Sweets ("we", "us", "our"), established in 1985 and based in Raipur, Chhattisgarh, India, is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.

Personal Information: When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Billing address

Payment Information: Payment details are processed securely by our third-party payment gateway providers. We do not store credit card numbers, CVV codes, or banking credentials on our servers.

Automatically Collected Information: When you browse our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• Cookies and similar tracking technologies

We use the information collected for the following purposes:

• Processing and fulfilling your orders
• Communicating order status, delivery updates, and confirmations
• Responding to your enquiries and customer support requests
• Sending promotional offers, festive discounts, and newsletters (only with your consent)
• Improving our website, products, and services
• Complying with legal obligations under Indian law

Our website uses cookies to enhance your browsing experience. Cookies help us understand site traffic, remember your preferences, and provide a personalised experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery partners: To fulfil and deliver your orders
• Payment processors: To process transactions securely
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

We implement reasonable security measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is retained for a minimum period as required under Indian tax and commercial laws.

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at support@khatrisweets.com.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party website you visit.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, please contact us:

Khatri Sweets
Raipur, Chhattisgarh, India
Email: support@khatrisweets.com
Phone: +91 96851 11500